Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree to the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Go Local Tours PTY LTD.
These terms and conditions apply to bookings you make with us ( over the phone or by email) as well as online bookings you make on our website.
Passports & Visas :
All travelers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travelers on the booking have a valid Australian or other country’s passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility. If you need information regarding visas, passports and other travel document requirements for your trip, please let us know.
If you are traveling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
Travel Insurances :
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.
Travel Advice :
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at http://www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.
Terms & Conditions
These terms and conditions contain legal obligations and we encourage you to read through them carefully. Unless otherwise stated, any purchases made through urbanadventures.com, our distributors, and our affiliates are subject to these terms and conditions.
1. Our contract
All bookings are made with Go Local Tours PTY LTD (us/we). By making a booking, the traveller (you) is deemed to have agreed to these terms and conditions on behalf of all individuals included in the booking. The services to be provided are those on your booking confirmation invoice. No alterations or variations to these terms and conditions are in effect unless made in writing by and under the authority of Go Local Tours PTY LTD.
2. Pricing and payments
a) Prices and exchange rates — Prices are correct at the time of quoting, converted at the prevailing foreign exchange rate as set by Go Local Tours PTY LTD. The rate will float on a daily basis in line with international currency movements.
b) Price changes — The prices appearing on the website are the current rates and can change without notice. Once a traveler has booked a Go Local Tour, the traveler will not be required to pay any difference in the event of a price increase. Go Local Tours PTY LTD will not refund the balance of any price reduction.
c) Child rate — Our child rates apply at the time of the tour, not the time of booking. Proof of age must be available for inspection on the day of travel. If a traveller is identified as not qualifying for a child price (if a child price is available for the tour), the traveller will be required to provide the balance of difference between the adult rate and child rate for the tour before being permitted to start the trip.
d) Per person — All prices listed are on a per traveller basis unless otherwise stated.
e) Inclusions — Prices include all inclusions as indicated on the tour description on golocaltours.com.
f) Exclusions — Prices do not include:
Tips and gratuities — If you are happy with the services provided by your local guides and drivers, a tip — though not compulsory — is appropriate. While it may not be customary to you, it is of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations. Please consider this when budgeting for your extra expenses on your tour.
Items of a personal nature — These may include snacks, meals, and drinks not outlined as an inclusion in the inclusions section of the tour description.
Baggage and personal insurance — It is highly recommended that each traveller obtain adequate insurance for their travels, including for the Go Local tour(s) they have booked.
Local taxes and fees — Unless otherwise stated, the price does not include any local taxes or fees, including foreign departure, security, port charges, park fees, customs, immigration, agricultural, passenger-facility charges, or international transportation tax.
a) Credit cards — Go Local Tours PTY LTD accepts the following credit cards for payment:
b) Credit card service fee — Go Local Tours PTY LTD does not charge travellers a service fee on credit card payments; however, we are incorporated in Sydney and our bank accounts are also domiciled in Sydney. Some banks have been known charge their customers a small fee for what they see as an international transaction. Please check with your bank prior to purchase if this will affect your payment.
c) Payment due — With the exception of Private Tours, full payment is required at the time of booking. Payment for private tours is due upon confirmation of tour itinerary.
3. Cancellations/no-shows and amendments to bookings
3.1 Cancellations by the traveller
a) Cancellation fees – Cancellation fees may apply to any cancellations by the traveller of a service provided by Go Local Tours PTY LTD. Unless otherwise specified, the cancellation policy is as follows:
Cancellations made more than 48 hours prior to travel receive a full refund;
Cancellations made 48 hours or less prior to travel require the traveller to pay for the tour in full, and no refund will be issued.
b) Unused portions of tours – No refund is provided for any unused portion of a tour, including the entire tour in the event a traveller does not commence at the designated start point of the tour.
3.2 Cancellations by Go Local Tours PTY LTD
We may cancel a tour at any time prior to departure if, due to terrorism, natural disasters, political instability, or other external events it is not viable for us to operate the planned itinerary. If we cancel your tour, you can transfer amounts paid to an alternate departure date or, alternatively, receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses you may have incurred as a result of your booking, including but not limited to visas, vaccinations, travel insurance, or non-refundable flights.
3.3 Amendments to bookings by the traveller
a) If a traveller wishes to amend an existing booking, the original booking must be cancelled and a new booking made. Prices applying to the new booking will be the price at the time the new booking is made. Cancellation charges may apply (refer to 3.1 Cancellations by the traveller).
3.4 Amendments to itineraries by Go Local Tours PTY LTD
While we endeavour to operate all tours as described, we reserve the right to change the tour itinerary. The itinerary provided for each Go Local Tour is representative of the activities planned; however, the route, amenities, stops, and modes of transport may be subject to change without prior notice due to local circumstances or events. If we make a major change before departure, we will inform you as soon as reasonably possible. We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control.
4. Confirmation and vouchers
a) Confirmation — Upon receipt of full payment, Go Local Tours PTY LTD will issue a voucher via email for the booked tour.
b) Voucher — The lead traveller must present the original voucher issued by Go Local Tours PTY LTD at the start of the tour. Go Local Tours PTY LTD reserves the right to refuse service to any travellers not able to provide their voucher to their guide at the beginning of the tour.
5. Your Go Local Tours
5.1 Traveller confirmation
We recommend the lead traveller contact Go Local Tours PTY LTD (firstname.lastname@example.org) 24 hours prior to the start of their tour to confirm the tour departure. Our contact information is available on the voucher provided.
Travellers must adhere to the start time set out in the product information on their voucher. In the event a traveller is not at the designated starting point within 15 minutes of the start time provided, Go Local Tours PTY LTD will consider the traveller to be a “no show” and the tour will start without them and no refund will be provided. The following start point(s) are outlined in the tour information and on the confirmation voucher:
Pick-up — If a pick-up is included in the tour, the times the service will be provided are listed in the product information and on the voucher (for example, 8.30 to 9.00am). The traveller should wait in the lobby of their pick-up point during the designated pick-up times.
Meeting point — If a meeting point is set for the tour, one time will be set as the start time (for example, 8.30am). The traveller should be waiting at the designated start point at the designated start time. It is recommended that you arrive at least 10 minutes prior to the start of the tour.
5.3 Your responsibility
The traveller making the booking is responsible for their own and their party’s actions. If Go Local Tours PTY LTD deems you or your party’s actions to cause danger to other travellers or our staff, to intervene with other clients’ enjoyment of the trip, or to be offensive to the local communities and cultures, Go Local Tours PTY LTD reserve the right to remove you from the tour effectively immediately. No refund will be supplied. You must at all times comply with the laws, customs, foreign exchange, and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.
5.4 Acceptance of risk
You acknowledge that your tour may involve a degree of personal risk. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.
6. Information accuracy
The lead traveller is responsible for providing accurate information during the booking process. Go Local Tours PTY LTD reserve the right to cancel any bookings if inaccurate information is provided, including (but not exclusive to):
Hotel (pick-up) details
7. Age and health requirements
a) Age requirements — All travellers under the age of 18 must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18. While many of our tours permit all ages, the minimum age requirements may vary with tours. Please see the tour description on urbanadventures.com to check whether a tour is child-friendly. For tours featuring alcohol, travellers may be required to show proof of age of majority.
b) Health requirements — Some of our trips can be physically demanding and travellers must ensure that they are suitably fit to allow participation. We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you are physically fit to participate. All our tours specify a physical rating, which is to be used as a guideline for gauging whether a tour is appropriate for your fitness level.
8. Travel insurance
It is a requirement that all travelers doing a Go Local Tour have valid and comprehensive travel insurance. Go Local Tours PTY LTD cannot be held responsible for any liability, expenses, or losses you incur as a result of being inadequately insured. We strongly recommend that at the time of booking a comprehensive travel insurance policy is purchased.
9. Passports and visas
Unless traveling domestically, travelers must carry a valid passport and have obtained the appropriate visas when traveling with Go Local Tours PTY LTD Please ensure your passport is valid for 6 months beyond the duration of the trip. It is the traveller’s responsibility to ensure that you are in possession of the correct visas for your holiday.
Should you have a complaint about your Go Local Tour, we urge you to discuss this with us. In the event you wish to complain further, please contact Go Local Tours PTY LTD in writing within 30 days or travel. Complaints received outside this timeframe will not be considered.
11. Photos and marketing
You consent to us using images of you taken during the tour for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.
a) By using golocaltours.com, Go Local Tours distributors, and/or affiliates, the traveler agrees to be bound by the conditions outlined in these terms and conditions.
b) By engaging with Go Local Tours PTY LTD, the traveler agrees to do so for lawful purposes only.
c) When engaging with Go Local Tours PTY LTD, the traveler agrees to do so for personal purposes and not for their own personal commercial gain and will not enter into or provide fraudulent requests or information to Go Local Tours PTY LTD.
14. Disclaimers and limitations of liability
a) Go Local Tours PTY LTD, affiliates, and distributors shall not be liable for injury, damage, loss, accident, delay, or irregularity, liability, or expense to person or property.
b) Go Local Tours PTY LTD, affiliates, and distributors accept no responsibility for any sickness, acts of crime, labor disputes, government actions, acts of war and/or terrorism, weather conditions, defect in any vehicle of transportation, or for any misadventure or casualty or any other causes beyond their control.
c) Go Local Tours PTY LTD maintains information that is accurate to the best of our knowledge; however, does not warrant that content and information provided on golocaltours.com or via any of our affiliate sites or via distributors will be without error and that functionality of the websites uninterrupted or without error.
d) Go Local Tours PTY LTD will not accept responsibility or liability for any traveler who contravenes any law or regulation of any country visited.
e) This agreement is governed by the laws of Australia.
You agree to defend and indemnify Go Local Tours PTY LTD , our affiliates, and distributors, and any of their officers, directors, employees, and agents from and against any claims, causes of action, demands, recoveries, losses, damages, fines, penalties, or other costs or expenses of any kind or nature, including but not limited to reasonable legal and accounting fees brought by third parties as a result of:
a) Your breach of this agreement or documents referenced in this agreement;
b) Your violation of any law or the rights of a third party; and/or
c) Your use of this website or any of Go Local Tours PTY LTD affiliate websites.
In the event that any term or condition contained here is unenforceable or void by operation of law or as being against public policy or for any other reason, then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.
17. Registered address
103 Pyrmont Street, Pyrmont, 2009, Sydney, NSW, Australia
18. Updating of terms and conditions
Go Local Tours PTY LTD reserves the right to update and/or alter these terms and conditions at any time. The latest terms and conditions can always be found on the Go Local Tours website (golocaltours.com) and will supersede any previous versions.
Governing Law :
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia and waive any right that you may have to object to an action being brought in those courts.
I acknowledge that I am 18 years of age or older and that I understand and agree to the above terms and conditions.
These terms were last updated on 05 May 2017