Booking Terms and Conditions
Please read the following terms and conditions carefully. You must not make any booking unless you understand and agree with the following terms and conditions. References to “us”, “we” and/or “our” in these booking terms and conditions shall mean Go Local Tours PTY LTD.
These terms and conditions apply to bookings you make with us ( over phone or by email) as well as online bookings you make on our website.
Passports & Visas :
All travellers must have a valid passport for international travel and many countries require at least 6 months validity from the date of return and some countries require a machine-readable passport. When assisting with an international travel booking, we will assume that all travellers on the booking have a valid Australian or other country’s passport. If this is not the case, you must let us know. It is important that you ensure that you have valid passports, visas and re-entry permits which meet the requirements of immigration and other government authorities. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of those authorities will be your sole responsibility . If you need information regarding visas, passports and other travel document requirements for your trip, please let us know .
If you are travelling to the United States please see https://esta.cbp.dhs.gov for important information regarding compulsory pre-registration for their visa waiver program (“ESTA”). Australian passport holders will not be able to enter the United States without a valid ESTA (or visa). Please note, you may not meet the eligibility requirements of ESTA and may be required to obtain a visa.
Travel Insurances :
We strongly recommend that you take out appropriate travel insurance to cover your travel arrangements. Travel insurance is also strongly recommended by the Department of Foreign Affairs and Trade for all overseas travel.
Travel Advice :
We recommend that you contact the Department of Foreign Affairs and Trade or visit their website at http://www.smartraveller.gov.au for general travel advice, as well as specific advice (including safety alert levels) relating to the destination you wish to visit. You can also register your travel plans with DFAT, so that you may be more easily contacted in an emergency.
You must ensure that you are aware of any health requirements and recommended precautions relevant to your travel and ensure that you carry all necessary vaccination documentation. In some cases, failure to present required vaccination documentation (e.g. proof of Yellow Fever vaccination) may deny you entry into a country. We recommend that you consult with your local doctor, travel medical service or specialist vaccination clinic before commencing your travel. General health advice for the destination you wish to visit is also available from DFAT (see smarttraveller.gov.au).
All prices are subject to availability and can be withdrawn or varied without notice. The price is only guaranteed once paid for in full by you. Please note that prices quoted are subject to change. Price changes may occur by reason of matters outside our control which increase the cost of the product or service. Such factors include adverse currency fluctuations, fuel surcharges, taxes and airfare increases.
Booking Policy :
Quotes – will be provided in relation to a price for the Travel Arrangements. The quote is valid for a period of 7 days. Deposit – a non-refundable deposit of 25% (or other amount as advised) is required to secure a booking.Late Bookings – Bookings made within 20 days of a Departure Date are subject to a late booking fee of $100 per booking.
Prices contained on our site are valid for the period 1 June 2014 to 30 December 2015. All prices are per person in Australian Dollar unless otherwise specified. Prices are subject to the quote provided.
Travel Arrangement prices are quoted for the entire package and itemised component costs cannot be given.
Travel Arrangements – the price may be based on Products being booked in groups, and accordingly Customers must travel together throughout the Travel Arrangements.
Surcharges – the price of the Travel Arrangements is subject to the possibility of surcharges. Surcharges may be incurred (without limitation) in connection with: currency exchange rates, increases in Product prices, fuel levies, scheduled airfares, hotel and ground transportation charges, game park entrance fees and any other increases in connection with the Travel Arrangement.
Where there is any change in the costs incurred by Go Local Tours in providing the Services, Go Local Tours may vary its price to account for such change by notifying the Customer.
Changes in the Euro – the financial commitments Go Local Tours undertakes in order to offer the prices mean that prices cannot be reduced or refunded if the Euro strengthens.
Products not Utilised – no refunds are made in respect of Products not utilised, for example, accommodation, meals and sightseeing excursions.
Goods Services not Included – the following are excluded from the Travel Arrangements price: International Airfares, arrival and/or departure taxes, fuel levies and surcharges, passport and visa costs, travel insurance, personal expenditure including drinks, laundry, room services, meals and gratuities, unless expressly included.
GST – each amount of whatever description specified as payable by the Customer to Go Local Tours is expressed net of GST. Prices for the supply of Services exclude any other taxes, duties or imposts imposed on or in relation to the Services in Australia or overseas. The Customer is liable to pay any amount of GST imposed on any Product.
Final Payment – must be received by Go Local Tours no later than 90 days prior to the Departure Date.
Where bookings are made less than 90 days before the Departure Date, full payment must be made at the time of booking.
In addition to any amount payable to Go Local Tours , the Customer must pay to Go Local Tours on production of a Tax Invoice the GST payable by Go Local Tours in respect of that amount.
Go Local Tours will endeavour to assist if the Customer requests an amendment to the Travel Arrangement booking up to 90 days prior to the Departure Date subject to the following;
Amendment Charge – $50.00 per file applies to any Customer requesting a change to a confirmed booking.Additional Charges – all other expenses incurred by Go Local Tours may also be payable by the Customer at Go Local Tours discretion.(c) Any charges arising from a request for an amendment are payable by the Customer whether or not Go Local Tours is successful in confirming the requested amendment.Late Amendments – amendments made by the Customer within 90 days of the Departure Date are treated as cancellations and re-bookings. Cancellation charges apply as detailed below.
Cancellations by the customer :
The Customer must give Go Local Tours notice of any cancellation in accordance with the provisions contained .
Charges – the following charges are payable by the Customer in accordance with the number of days prior to the Departure Date following notice being received by Go Local Tours of cancellation:Days prior to Departure Date Percentage of holiday price payable.From booking to 91 days Deposit forfeit 90-46 days prior 45% or less 100% Additional Charges – the Customer may incur further cancellation charges from some local agents.
Cancellations and Material Alteration by Go Local Tours :
Go Local Tours may treat a booking as cancelled and levy cancellation charges if the Customer does not pay the balance of the Travel Arrangements price at least 90 days prior to the Departure Date.
Force Majeure – Go Local Tours may, at its sole option, where circumstances outside of its control affect the provision of Travel Arrangements (such as flood, fire, act of God, war or threat of war, physical unrest, riots, civil disturbances, terrorist activities (threatened or actual), strikes, port or airport closure, technical problems with transport, alteration or cancellation of scheduled travel services) cancel scheduled Travel Arrangements at any time and may at Go Local Tours sole and absolute discretion: offer the Customer alternative Travel Arrangements or Products of comparable standard as may be appropriate in the circumstances; or if alternative Travel Arrangements or Products are not offered by Go Local Tours, Go Local Tours will make a prompt proportional (taking into account the extent of the Travel Arrangements that have been provided or arranged) refund of monies paid by the Customer.
Go Local Tours may charge a reasonable fee to cover the administration costs associated with providing alternative Travel Arrangements or Products.
Material Alteration – if a Material Alteration becomes necessary within 90 days of the Departure Date for any reason other than the circumstances described in clause .Go Local Tours will endeavour to offer comparable Products or a full refund of all monies paid by the Customer.
Go Local Tours Obligations and Liability :
Booking Agent – Go Local Tours acts as a booking agent for the Suppliers of Products and accepts no liability for any injury, loss, damage, accident, delay or irregularity that may arise to any Customer or third party resulting from the Customer’s or third party’s use of the Products. Go Local Tours makes reasonable enquiries to determine that Suppliers provide appropriate Products, but Go Local Tours is not responsible for the Products or their standard.
Except as specifically set out herein, any term, condition or warranty in respect of the quality, merchantability, fitness for purpose, condition, description, specification or performance of the Products or Services, whether implied by statute, common law, trade usage, custom or otherwise, is hereby expressly excluded.
Circumstances Beyond our Control – if Go Local Tours is unable to provide the Travel Arrangements as illustrated in the brochure, or any Product agreed to be provided, it is not liable for any injury, loss, damage, accident, delay or irregularity arising to the Customer or any third party.
Visa Requirements – It is the Customer’s responsibility to ensure that it has valid passports, visas and permits which meet the immigration and governmental requirements of the country of travel.
Medical Conditions – The Customer must notify Go Local Tours of any pre-existing medical conditions that might reasonably be expected to affect the Travel Arrangements.
Health Issues – It is the Customer’s responsibility to obtain any vaccinations or health precautions applicable to the country of travel.
Loss – Go Local Tours is not liable for and accepts no responsibility for any direct or indirect loss, financial loss, consequential loss, loss of enjoyment, pain and suffering, damage, injury, accident delay or irregularity occasioned to the Customer, whether caused by act, omission, negligence or otherwise, while undertaking a Travel Arrangement, using the Services or arising from any booking.
Go Local Tours strongly recommend that the Customer insure themselves against loss of deposit, cancellation charges, medical expenses and loss of personal possessions, and any other foreseeable loss or expense.
The Customer acknowledges and accepts that different places, countries, facilities and tour operators may have lower standards of safety, labeling, warnings and precautions.
The Customer is responsible for maintaining personal diligence and safety notwithstanding the level of standards. Go Local Tours is not liable for any loss, damage, injury or death that could be avoided if the Australian standards were to apply.
Nothing in the Conditions is to be interpreted as excluding, restricting or modifying the application of any relevant State or Federal legislation which cannot be excluded, restricted or modified.
Service guarantees :
Our booking and advisory services come with a guarantee that:
- they will be provided with due care and skill;
- they will be reasonably fit for the specified purpose;
- they can reasonably be expected to achieve the desired result; and
- they will be provided within a reasonable time.
If we fail to meet any of these guarantees, you have rights under the Australian Consumer Law.
Special requirements :
Please, call us , regarding any special requirements you may have for your travel arrangements such as special meals , room type or disabled access.
Schedule Changes :
We recommend that you contact the airline to confirm your scheduled departure time 24 hours prior to your flight.
Governing Law :
If any dispute arises between you and us, the laws of Australia will apply. You irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Australia, and waive any right that you may have to object to an action being brought in those courts.
I acknowledge that I am 18 years of age or older and that I understand and agree with the above terms and conditions.
These terms were last updated on 05 May 2014